We hope to make your Abbey Centre experience as pleasant as possible.
All Abbey Centre staff are ASD Aware and Dementia Friendly and have an understanding of the difficulties experienced when it comes to shopping.
To help you plan your Abbey Centre shopping trip, please download a Pre-Visit Visual Guide
A child friendly visual guide is available to download here – Kids Visual Guide
An adult friendly visual guide is available to download here – Adult Visual Guide
Monday 5pm – 6pm
Please respect that every Monday 5pm – 6pm we reduce stimulus on mall in order to make shopping a fun experience for everyone, easy on the eyes and ears.
Friends and families, feel free to bring along your own food during our Sensory Friendly Shopping Hour.
You can request an Abbey Centre branded, In Case of Emergency (ICE) wristband from our Customer Services Mall Team. Parents / carers, you simply write your name and number on the wristband, enabling our staff to perform a PSA should your charge become separated from you during your shopping journey.
We can provide a Sensory Pack if required, on a first come, first served basis. Simply ask a member of our Customer Services Mall Team should you require assistance.
Activity sheets – Shopping List and Shopping Journey Planner – Download both activity sheets HERE
Abbey Centre does not have a dedicated Quiet Space, however if you require assistance, our staff are happy to lead you to a quiet area within the Centre Management Suite, where you can take a moment to re-centre.
There are lots of sounds in Abbey Centre to be aware of before you visit.
High noise levels can be found in our Food Court. Listen below
Our bathroom hand dryers are also very noisy. Listen below
Sometimes our Fire Alarm will sound. This can be scary but don’t worry. Our staff are fire marshal trained and will lead you to the nearest Fire Exit if required. Otherwise, the PA lady will announce that the warning was a false alarm and you can continue with your Abbey Centre experience. Listen below
Please be aware that the majority of Abbey Centre events are non-ticketed, public events with the possibility of high noise levels, flash photography and additional activity.
Please feel free to bring along your own food to all Abbey Centre events.
Requests for early entrance / fast tracking should be made in writing to info@abbeycentreshopping.co.uk if no option is previously advertised.
View a tour of Abbey Centre below:
