Accessibility

We hope to make your Abbey Centre experience as pleasant as possible.

All Abbey Centre staff are ASD Aware and Dementia Friendly and have an understanding of the difficulties experienced when it comes to shopping.

To help you plan your Abbey Centre shopping trip, please download a Pre-Visit Visual Guide

A child friendly visual guide is available to download here – Visual Guide for Children

An adult friendly visual guide is available to download here – Visual Guide for Adults

Our Guide to parking is available to download here – Guide to parking

Abbey Centre Sensory Friendly Shopping Hour

Monday 5pm – 6pm

Please respect that every Monday 5pm – 6pm we reduce stimulus on mall in order to make shopping a fun experience for everyone, easy on the eyes and ears.
Friends and families, feel free to bring along your own food during our Sensory Friendly Shopping Hour.

ICE Wristband

You can request an Abbey Centre branded, In Case of Emergency (ICE) wristband from our Customer Services Mall Team. Parents / carers, you simply write your name and number on the wristband, enabling our staff to perform a PSA should your charge become separated from you during your shopping journey.

Abbey Centre Sensory Packs

We can provide a Sensory Pack if required, on a first come, first served basis. Simply ask a member of our Customer Services Mall Team should you require assistance.

Activity sheets – Shopping List and Shopping Journey Planner – Download both activity sheets HERE

Abbey Centre Layout Map – Download our Abbey Centre layout map HERE

Quiet Space

Abbey Centre does not have a dedicated Quiet Space, however if you require assistance, our staff are happy to lead you to a quiet area within the Centre Management Suite, where you can take a moment to re-centre.

Sounds in Abbey Centre

There are lots of sounds in Abbey Centre to be aware of before you visit.

High noise levels can be found in our Food Court. Listen below

Our bathroom hand dryers are also very noisy. Listen below

Sometimes our Fire Alarm will sound. This can be scary but don’t worry. Our staff are fire marshal trained and will lead you to the nearest Fire Exit if required. Otherwise, the PA lady will announce that the warning was a false alarm and you can continue with your Abbey Centre experience. Listen below

Abbey Centre Events

Please be aware that the majority of Abbey Centre events are non-ticketed, public events with the possibility of high noise levels, flash photography and additional activity.
Please feel free to bring along your own food to all Abbey Centre events.
Requests for early entrance / fast tracking should be made in writing to info@abbeycentreshopping.co.uk if no option is previously advertised.

Abbey Centre Video Tour

View a tour of Abbey Centre below


INVESTING IN THE COMMUNITY